The Cisco Webex Teams and Office 365 integration is great for users that are happy to live in Webex Teams — but it doesn’t take into account users that prefer Microsoft Teams for collaboration. Troubleshoot the Webex User Account Activation Email Not Received Issue Follow the instructions if you did not receive the email to activate your Webex account. Verify the email is not in your spam/junk folder, and your mail server does not block emails from.
- Enter your Name and Email address, then select Join. If this is your first time running Webex, you'll be prompted to install webex.exe. Some browsers require your explicit consent to open external programs. Select Open Cisco Webex Meeting.
- Try to find the account you are using to sign in to Teams and Office 365 apps, click on it and click Disconnect. After the action, you will have to sign in to all Office 365 applications again. Teams desktop app should also ask you to enter your credentials. Check whether the issue persists after the action.
Welcome to Teams troubleshooting! If you're looking for known issues, you are in the right place. We've organized each known issue into its own article and grouped them in categories to make them easier to find. You'll also find information on how to identify and fix errors you may experience when using Microsoft Teams.
Below is a collection of the top issues. If your issue isn't listed there, browse the table of contents or use the filter box on the left to locate the information about your specific issue.
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